Return Policy

Return & Refund Policy

We want you to love your purchase. If something isn’t right, you can return your item within 30 days of delivery.

Customers are responsible for the cost of return shipping unless:

In those cases, we’ll cover the cost or refund your original shipping.

Any exchanges or size changes are processed as a return + new purchase.

All original shipping charges are non-refundable, unless we made an error.

Any duties, VAT, or import taxes paid at delivery are collected by local customs and are not refundable by us.

Items marked “Final Sale” cannot be returned.

Items purchased for Expo Pick-Up must be collected during the scheduled expo hours for the event.

If your order is not collected at the expo:

No. Expo pick-up items are not shipped after the event. Unclaimed orders are automatically refunded at the 80% rate.

Pre-sale expo pick-up orders are final once placed. If you cannot attend, the non-pickup refund policy applies.

Someone else may pick up your items if they have your confirmation email or order details.

Refunds are issued to the original payment method within 5–10 business days after the return or non-pickup is processed.